Project Topic: Motivational Interviewing Techniques
Tools Used: Rise 360
Client: Portfolio Sample/Corporate Client Coaching Team
My Role: e-Learning Developer, Instructional Designer, Content Creator
Challenge: Create an interactive course to help coaches learn and practice motivational interviewing techniques.
Project Topic: Difficult Conversations with Customers
Tools Used: Rise 360
Client: Portfolio Sample/Corporate Client Sales Team
My Role: e-Learning Developer, Instructional Designer, Content Creator
Challenge: Create a training on how to handle difficult conversations with customers for a corporate client who needs to train their customer service and sales team on managing difficult customers.
